Privacy Policy
1. Introduction
TRIVO Global Travel Agency (“TRIVO”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, process, and protect personal data when you use our website, B2B platform, mobile applications, APIs, and related services.
By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
Depending on the services you use, TRIVO may collect the following categories of information:
- Name and surname
- Company information
- Contact details (telephone, e-mail address)
- Billing information
- Reservation details
- Payment information (processed securely through authorized payment providers)
- IP address and device information
- Browser and operating system information
- Website usage data
- Communication records with customer support
3. How We Use Your Information
Your personal information may be used for the following purposes:
- Processing reservations
- Providing travel services
- Managing business relationships
- Customer support
- Payment processing
- Fraud prevention
- Security monitoring
- Improving our services
- Legal compliance
- Marketing communications (where permitted)
4. Sharing of Information
TRIVO may share personal information only when necessary with:
- Hotels
- Travel suppliers
- Airlines
- Transfer providers
- Payment service providers
- Technology partners
- Government authorities where legally required
TRIVO never sells personal information to third parties.
5. Data Security
TRIVO implements appropriate technical and organizational security measures to protect personal data against unauthorized access, disclosure, alteration, or destruction.
6. Data Retention
Personal information is retained only for as long as necessary to fulfill contractual, legal, accounting, and regulatory obligations.
7. Your Rights
Depending on applicable laws, users may have the right to:
- Access their personal information
- Request correction
- Request deletion
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where applicable
8. Cookies
TRIVO uses cookies and similar technologies to improve website functionality, analyze traffic, remember preferences, and enhance user experience.
Further information is available in our Cookie Policy.
9. International Data Transfers
Where necessary, personal information may be transferred internationally in accordance with applicable data protection legislation and appropriate safeguards.
10. Changes to this Privacy Policy
TRIVO reserves the right to update this Privacy Policy at any time.
Any changes become effective immediately after publication on our website.
11. Contact
TRIVO Global Travel Agency
Güzelbağ Mah. 2240 Sok. Doğa Apt. No:25
Muratpaşa / Antalya / Türkiye
E-mail: info@trivo.com.tr